Protecting You

At General Taxation Services (GTS), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, and protect any information you provide when using our website.

GTS will only use your personal information in accordance with this Privacy Policy. If we ask you to provide information by which you can be identified when using our website, you can be confident that it will only be used in line with this policy and applicable privacy laws.

We may update this Privacy Policy from time to time to reflect changes to our practices or for regulatory compliance. We encourage you to review this page periodically to stay informed of any updates and ensure you are comfortable with any changes.

What We Collect

We may collect the following types of personal information, where relevant and necessary to provide our services:

• Full name, date of birth, and tax file number (TFN)

• Contact details, including email address and phone number

• Demographic information, such as postcode

• Other information that may be relevant to client engagement, surveys, or promotional offers.

What We Do With the Information We Gather

We collect your personal information to better understand your needs and deliver a high standard of service. Specifically, we may use the information you provide for the following purposes:

• To prepare and lodge your tax return, particularly if you use our online tax return service

• For internal record-keeping and compliance purposes

• To improve our services, website functionality, and client experience

• To send you relevant updates, special offers, or information about our services, using the contact details you have provided

• To contact you periodically for feedback or market research, which may help us tailor our services to better suit your needs

• To personalise and optimise your experience on our website

Your information is handled in accordance with our Privacy Policy and applicable privacy legislation.

Security & Cookies

To protect against unauthorised access, alteration, or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to secure the data we collect online.

Our website uses cookies to enhance your browsing experience and improve the functionality of our services. A cookie is a small data file stored on your device’s hard drive with your consent. Cookies help us analyse website traffic and recognise when you return to our site, allowing us to tailor our content and services to better suit your preferences.

We use traffic log cookies to identify which pages are most frequently visited. This information is used for statistical analysis to help us understand user behaviour and improve our website accordingly. The data is used in aggregate form and is removed from our systems once the analysis is complete.

Cookies do not give us access to your computer or any personal information beyond what you choose to provide.

You have the option to accept or decline cookies. While most web browsers accept cookies automatically, you can modify your browser settings to decline them if you prefer. Please note that disabling cookies may limit your ability to fully experience all features of our website.

Links to Other Websites

Our website may contain links to external websites that we believe may be of interest to you. However, once you leave the GTS website using these links, please be aware that we do not have any control over the content, security, or privacy practices of those external sites. As such, we cannot be held responsible for the protection or privacy of any information you provide while visiting those sites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.

Your Personal Information

GTS will not sell, distribute, or lease your personal information to third parties without your consent, unless required to do so by law. We may use your personal information to share promotional content from trusted third parties if you have indicated that you wish to receive such information.